As businesses face increasingly complex challenges, the ability to leverage data as a valuable asset becomes paramount. This session will focus on transforming global service processes using a centralized, asset-centric, and data-driven approach. By optimizing end-to-end processes and standardizing performance management, organizations can not only enhance operational efficiency but also generate actionable insights that add measurable value. Data can become a strategic resource, enabling seamless service transformation and a significant boost in business intelligence.

In this session you will learn:

• How to standardize and centralize global service processes to create consistent performance metrics across regions and departments
• Strategies for leveraging asset-centric, data-driven approaches that maximize data value and drive intelligent business insights
• Practical steps to enable end-to-end service transformation that supports continuous improvement and agile responses to market demands