Digital Transformation is not just a set of technologies but a fundamental mindset that drives continuous process improvement and organizational growth. Digital transformation is often defined differently across various industries, but at its core, it represents a commitment to evolving and adapting in the face of change. We will reflect on the concept of digital transformation as a mindset, discuss how it can be integrated into a continuous process improvement life cycle, and examine the role of the latest technologies in empowering people. When looking at digital transformation, it’s not a matter of choosing between BPM and automation but rather integrating both seamlessly. We will outline an approach for bringing this mindset to life and identify the key personas involved in this journey.

In this presentation you will learn:

• Why digital transformation is considered a mindset
• How to integrate digital transformation into the continuous process improvement life cycle
• What are the key personas involved in successful digital transformation, and how they can collaborate effectively