Keynote: BPM for Strategic Impact – ING’s Approach to Global Process Optimization and Digitization

Session

BPM for Strategic Impact – ING’s Approach to Global Process Optimization and Digitization

Keynote

Monday, June 23

08:35 AM - 09:00 AM

Less Details

Business Process Management is essential for driving both operational efficiency and strategic value across global organizations. Roderik Rensen, Global Head of Process Excellence, shares insights on how ING has elevated BPM to a strategic level, creating global standards in process mining, digitization, and capability building that influence all regional operations. Connecting BPM initiatives to critical business goals, Roderik and his team scale process mining across 10 countries, and build organizational capabilities to tackle complex challenges. Additionally, a tailored account management model supports consistent, strategic impact in varied operational settings.

In this presentation you will learn:

Strategies to position BPM as a strategic driver within large organizations
Best practices for scaling and standardizing BPM initiatives globally, including gaining buy-in, setting up the foundations for digitization, and ensuring consistent impact across diverse departments
Key approaches to capability building in BPM, focusing on upskilling teams to handle specific regional challenges and adopting an account management model that supports localized needs in real-time

Digital Transformation

OPEX

PRESENTATION

Process Excellence

Process Transformation

Speaker

Roderik Rensen

Global Head of Process Excellence, ING

Roderik Rensen is a dynamic and highly effective organizational leader with a relentless drive to unlock team potential by fostering a culture of challenge, trust, and accountability. Currently leading ING’s Global Center of Excellence in Process Excellence, Roderik oversees a team of 120 consultants across 12 countries, implementing global standards in process mining, RPA, and BPM. His extensive experience includes driving digital transformation and operational efficiency through process frameworks and innovative technologies. Roderik’s leadership style combines a pragmatic, entrepreneurial mindset with a dedication to building a culture of continuous improvement. He has previously held strategic roles at Vesting Finance and ABN AMRO, delivering impactful results such as cost reductions and significant improvements in employee satisfaction. Known for his strong stakeholder management and storytelling skills, he excels in international settings, where his curiosity for diverse perspectives drives impactful collaboration and effective problem-solving.

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Company

ING

https://www.ing.com/

ING is a leading global financial institution with a commitment to helping people and businesses manage their financial futures. Headquartered in Amsterdam, ING provides a full range of banking services to individuals, businesses, and institutions across more than 40 countries. ING is known for its forward-thinking approach, prioritizing digital transformation, sustainability, and innovation to enhance customer experiences and drive operational excellence.With a focus on financial empowerment, ING is committed to making banking accessible, efficient, and reliable, fostering long-term client relationships. The company’s dedication to environmental, social, and governance (ESG) principles reflects its belief in sustainable finance as a cornerstone of its business. By embracing new technologies and promoting a culture of continuous improvement, ING is shaping the future of banking to meet the evolving needs of its global clientele.

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