In Business Process Management, placing people at the center of processes is essential for creating systems that are efficient, effective, and enjoyable to use. This approach not only enhances user satisfaction but also ensures that processes align with broader organizational goals. By prioritizing the human experience, adopting a systems thinking approach, and starting with a clear end in mind, organizations can design processes that truly meet the needs of all stakeholders.
In this presentation you will learn:
- How to prioritize the human experience in BPM
- How to adopt a systems thinking approach in BPM
- How to start with the end in mind
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