How do you cultivate a business process management culture and grow it into a high-impact, strategically aligned operation? Kumar Sourav, Group Lead of Business Process Management at Nordex, shares his vision for integrating BPM within the Service department to meet Nordex’s strategic objectives. As Nordex embarks on its process mining journey, Kumar will discuss how BPM can evolve from foundational steps to a comprehensive, end-to-end structure aligned with the unique demands of the onshore wind industry. This session will highlight his team’s achievements in establishing a governance framework, embedding lean principles, and building the groundwork for scalable growth. Kumar will explore the critical role of change management, effective stakeholder alignment, and collaborative momentum in supporting BPM initiatives at the early stages of process mining adoption.

In this presentation you will learn:

• Establishing BPM from scratch within a service-focused organization
• Scalable approaches to change management for high-impact process improvement
• Strategies for stakeholder engagement in process optimization and governance