Prioritizing customer-centricity by establishing a dedicated customer journey and fostering collaboration with various tools was crucial for us, while business design playing a pivotal role in driving digital process transformation. From process mining to BPM, we integrate various tools to streamline processes and enhance overall business design.
In this presentation you will learn:
- About the role of business design in driving digital process transformation, encompassing process mining, automation, redesign, and BPM
- How to prioritize customer-centricity with SPOC in the approach to intelligent automation
- How to utilize a value framework to identify and the automation ecosystemto drive intelligent automation in your organization
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