Learn from Miguel Lopez, a Senior Manager in Robotics, as he leverages robotics and automation to transform operational processes and enhance customer experiences. The ups and downs of designing and implementing continuous improvement and operational transformation will be explored. Utilising state of the art, strategic tools that uncover opportunities, streamline workflows and tackle operational challenges will be discussed. Using a portfolio of over 60 RPAs this talk will explore several topics including fraud detection and customer support in Finance and Technology companies. The optics of success will be discussed through several KPIs, including traditional numbers and understanding effective collaboration between business units.
In this presentation you will learn:
- How to evolve companies through Robotics Process Automation
- How RPAs are changing the way we operate, budget and measure success
- Why Robotics Process Automation is becoming an integral discussion in every department of every business
- Why identifying the right opportunity is the key to success and growth
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