With over eight years of banking experience and an MBA degree, I am a Robotics Senior Manager at permanent tsb, a leading Irish retail bank. My mission is to use technology to enhance customer satisfaction, colleague engagement, and shareholder value, by driving the development and expansion of intelligent automation initiatives across the organisation.
As a strategic leader and visionary executor, I champion the formulation and execution of an intelligent automation strategy, aligning with the Bank's overarching objectives. I also pioneer the establishment and growth of an Intelligent Automation Centre of Excellence, setting the industry benchmark for innovative practices. I steer the delivery of RPA and BAW solutions, automating complex processes and generating significant cost savings and operational efficiencies. I also mentor and empower strong delivery teams, fostering a culture of collaboration and excellence. I am passionate about leveraging my skills in workflow automation, prompt engineering, and analytics to create value for the Bank and its customers. I am also a GenAI enthusiast, always eager to learn and apply the latest trends and developments in artificial intelligence
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