Volvo Action Service provides critical emergency support across Europe, ensuring maximum uptime with 24/7 multilingual phone assistance. It is crucial to give support fast and efficiently to minimize disruptions and get customers back on the road. To achieve this, organizations must identify inefficiencies and streamline processes across borders. This is where value stream mapping becomes essential. By mapping out each step in the service journey, from handling service contracts to managing internal flows between countries, Volvo is able to pinpoint bottlenecks and optimize operations. Through process reorganization and automation activities like automated document clearing and real-time error alerts, these improvements deliver faster, more reliable support while maintaining operational excellence.

In this presentation you will learn:

• How value stream mapping helps identify inefficiencies in cross-border operations
• What automation techniques can be implemented to reduce human error and speed up workflows 
• How to reorganize internal processes to ensure self-sufficiency and seamless support across multiple markets